Alexa is committed to resolving any complaint efficiently and effectively.

 

Should you wish to complain about Alexa's conduct of a mediation, we encourage you to raise the issue directly with her in the first instance in writing to alexa@alexaday.com.

 

Alexa will acknowledge receipt promptly and within 7 calendar days. She will set out the process and timeline for investigating and handling the response.

 

Alexa will aim to provide a substantive written response within 28 calendar days. If a full response cannot be given within this period, Alexa will inform you of the reasons for delay and will provide an updated timeframe.

 

At the conclusion of the complaints-handling process, a complainant may, in certain circumstances, refer the matter to the Civil Mediation Council (CMC). Such referrals are considered having regard to whether the matters raised could amount to Serious Professional Misconduct and could thereby meet the requisite high threshold of seriousness. Please note that, as a CMC referral relates only to matters which could give rise to Serious Professional Misconduct, this is not a route to compensation, redress, or resolution, and cannot be used to appeal, change, or otherwise alter or overrule the outcome of a CHP. Further information is available at: www.civilmediation.org/concerns.